Job Description: Clinical Coordinator
Location: Berkeley, California
Salary: $50,000/yr salary plus benefits
Start Date: May 2019
Partnerships for Trauma Recovery (PTR) is a 501(c)(3) nonprofit organization dedicated to healing the psychosocial impacts of trauma among international survivors of human rights abuses and forced displacement resulting from war, torture, gender-based violence and persecution due to identity and beliefs. At our Mosaic Healing Center in Berkeley, California, we: (a) Provide culturally and contextually reflective, trauma-informed and linguistically accessible psychological and psychosocial care for refugees, asylees and asylum seekers, (b) Expand multidisciplinary clinical capacity to serve these diverse international populations through an 11-month, 24-hour per week in-depth clinical training program for advanced doctoral students and post-graduate interns in psychology and social work, and (c) Advocate for policies to prevent trauma and re-traumatization among international survivors of human rights abuses.
This is an opportunity to join a dynamic nonprofit organization working at the juncture of human rights and global mental health. Working in close collaboration with the clinical team and reporting to the Clinical Manager, the Clinical Coordinator will support core clinical operations at the Mosaic Healing Center. This position requires initiative, creativity, strong organizational skills, resourcefulness and an interest in promoting global human rights, peace and psychosocial wellbeing among international populations.
ROLES AND RESPONSIBILITIES
The responsibilities of the Clinical Coordinator will include but are not limited to the following:
Clinical Program Operations
- Support clinical team in coordination of clinical care and management of workflow.
- Monitor and track client referrals, communicating with referral sources and potential clients as needed.
- Manage psychiatry appointment referral and scheduling, documentation of client psychiatric care, and assist clinicians in ordering client medication refills.
- Manage client reimbursement for transportation and other expenses related to psychosocial care.
- Assist clients in selecting food, clothing and household donations from PTR.
- Contribute to making the Mosaic Healing Center a safe and welcoming environment by greeting clients warmly when they arrive, and assisting with maintaining a comforting and clean space.
Data & Reporting
- Assist in evaluating clinical and training outcomes through survey data collection and analysis, and ensuring high fidelity and accuracy of data.
- Become familiar with grant reporting requirements and deadlines, including grant deliverables and data reporting mechanisms.
- Assist clinical team in setting up data tracking systems and protocols to collect clinical data necessary for grant reports, and provide data systems management support.
- Complete data entry in a timely manner.
- Provide technical assistance and training to PTR staff on data tracking.
- Support clinical team through administrative, outreach and logistical tasks as needed (such as organizing printed materials, coordinating meetings and schedules, completing forms and documentation, responding to requests for information and general communications, attending outreach events and trainings, etc.)
- Office management, including troubleshooting technical and other issues as they arise, communicating with vendors and others, mailings, purchasing supplies, equipment, furniture, etc.
- Attend PTR staff meetings and events, and complete other duties as assigned.
Required Experience & Interests
- Commitment to the psychosocial wellbeing of refugee and asylum seeking populations.
- 2+ years of experience working in a mental health or healthcare clinic setting.
- Experience managing systems to track information and coordinate workflow.
- Experience working collaboratively as a member of a team.
- Spoken fluency in Spanish, Tigrinya, French, Arabic, and/or another language commonly spoken by PTR clients.
- Spoken and written fluency in English.
Preferred Education & Experience
- Master’s degree in health or social work-related field preferred.
- Experience working with diverse underserved populations, especially international populations.
- Knowledge of or interest in global human rights, immigrant rights and social justice.
Competencies & Skills
- Highly detail-oriented, organized and independent.
- Ability to effectively and independently conduct administrative, logistical and communication tasks.
- Ability to plan for and meet deadlines, prioritize and manage a dynamic task load.
- Strong planning, coordination, time-management and problem-solving skills.
- Ability to learn quickly, and be receptive to feedback.
- Ability to recognize areas for improvement in clinical operations, and spearhead developing systems, protocols, and documentation to address these areas.
- Ability to address a wide variety of challenges with creativity, initiative and resourcefulness.
- Strong writing skills, ability to write with professional language and maintain excellent records.
- Ability to protect client confidentiality and privacy according to HIPAA regulations.
- Ability to set boundaries, practice self-care, and maintain professional demeanor.
- Flexibility and ability to adapt to developing program needs and requirements
- Cultural humility, sensitivity to cultural nuance and respectfulness for identity differences
- Excellent interpersonal and communication skills.
- Proficiency with MS Office Suite, Google Drive, and internet research.
How to apply for open positions:
If interested, please submit the following to email@example.com with the subject “Application for Clinical Coordinator”: 1) A cover letter; 2) Your most recent curriculum vitae or resume. Applications will be reviewed on a continuous basis until the position is filled, and start date is May 2019. PTR is committed to creating a diverse workplace that reflects the nature of our work, as well as our international client population. POC, LGBT, and immigrant candidates are strongly encouraged to apply.
Partnerships for Trauma Recovery is an equal employment opportunities (EEO) and does not discriminate on the basis of ancestry, age, color, disability (physical and mental, includes HIV and AIDs), genetic information, gender, gender identity, gender expression, marital status, military or veteran status, national origin, race, religion (includes religious dress and grooming), sex (includes pregnancy, childbirth, breastfeeding, and/or related medical conditions), sexual orientation, or request for FMLA in accordance with applicable federal, state and local laws.