Open Positions

Job Description: African Communities Counselor

Location: Berkeley, California, United States (remote for remainder of 2020)

Salary: $57-63k/year (including health benefits) based on skills, experience, and licensure

Start Date: As soon as possible

Schedule: Full-time

Application: Accepted on a rolling basis until the position is filled 

Organization

Partnerships for Trauma Recovery (PTR) is a 501(c)(3) nonprofit organization dedicated to healing the psychological and psychosocial impacts of trauma among international survivors of human rights abuses and forced displacement resulting from war, torture, gender-based, criminal and other interpersonal violence; and persecution related to identity and beliefs. At our Mosaic Healing Center in Berkeley, California, we: (a) Provide globally culturally and contextually responsive, trauma-informed and linguistically accessible psychological and psychosocial care for asylum seekers and refugees from around the world, (b) Expand multidisciplinary clinical capacity to serve highly diverse international populations through an in-depth yearlong clinical training program, (c) Conduct community outreach, support and training to address the needs of forcibly displaced immigrants and newcomers, and (d) Advocate for policies to prevent trauma and re-traumatization among international survivors of human rights abuses and forced displacement.

African Communities Program

PTR is seeking a full-time African Communities Counselor to be part of our African Communities Program which focuses on providing psychological and psychosocial care for asylum seekers and refugees coming from throughout the African continent, as well as on community outreach and psychoeducation. This position is funded by Alameda County Behavioral Health Services and is part of a one-year grant renewal beginning on July 1, 2020 and extending through June 30, 2021, with the likelihood of an additional renewal through June 2022.

Under this grant, PTR provides psychological and psychosocial care for asylum seekers, asylees, refugees and immigrants with a specific focus on African populations. Additionally, we conduct targeted outreach to expand awareness of the psychosocial impacts of trauma and forced displacement and increase access to PTR’s services among African communities and organizations in the Bay Area.

Position Overview

This is an opportunity to join a dynamic nonprofit organization working at the juncture of global mental health and human rights. The African Communities Counselor will work collaboratively with the African Communities Program team. The primary responsibility of the African Communities Counselor will be to provide globally trauma-informed, culturally responsive and linguistically accessible brief counseling and case management for clients from African countries.

In collaboration with the program and outreach teams, the African Communities Counselor will provide support with the organization of events to raise awareness around the impacts of trauma; increase understanding of psychological and emotional needs in the community; help foster effective cross-cultural communication; reduce stigma related to matters of mental health and psychological wellbeing; and implement psychoeducational and capacity-building activities with African organizations, partners and communities. This position also collaborates closely with the program team for the reporting of grant-related activities and the evaluation of outcomes. In addition to experience providing trauma-informed and culturally responsive counseling and case management services for diverse communities, this position requires flexibility, creativity, resourcefulness and independence. Essential for this position is a sustained commitment to advancing global social justice & human rights, with a focus on the needs of African survivors and immigrants seeking greater safety in the United States.

Due to public health & safety considerations during the Covid-19 pandemic, PTR has been operating remotely since the spring of 2020. The African Communities Counselor will work remotely until PTR returns to in-person work, at which time they would need to be located in the San Francisco Bay Area. 

ROLES AND RESPONSIBILITIES 

The roles and responsibilities of the African Communities Counselor will include the following:

Brief Counseling & Case Management

  • Directly provide globally culturally and contextually responsive, trauma-informed and linguistically accessible brief counseling and case management for refugee, asylum-seeking and immigrant adults, youth & children from African countries.
  • Assess client and community members’ mental wellness, psychosocial needs, preferences and abilities. Develop and implement individualized intervention plans.
  • Provide case management and advocacy support for African clients and community members, including assistance with connecting them to community resources to address their medical, legal, social, economic, employment and educational needs.
  • Assist the African Communities Program and Clinical Managers in the development and design of the case management framework and response interventions.
  • Conduct service mapping in the Bay Area and develop good working relationships with a variety of support networks, service providers, and government and community resources in alignment with the cultural and linguistic needs of African communities.
  • Collaborate closely with the African Communities Program team in the implementation of direct service and outreach activities. Participate in meetings and trainings related to the African Communities Program.
  • Collaborate with and support African Communities Wellbeing Coordinators in providing case management for community members in an ongoing effort to integrate outreach activities with psychosocial care.
  • Once in-person services resume, provide brief counseling and psychosocial care at PTR’s Mosaic Healing Center in Berkeley and within community settings such as places of residence or worship, community centers and community-based organizations, and/or school settings around the San Francisco Bay Area.
  • Collaborate in the facilitation of social support groups and psychoeducational workshops for African clients and community members.
  • Support overall client care, collaborate with clinical team, and participate in clinical meetings and supervision.

Community Outreach, Collaboration & Capacity Building

  • Represent PTR and the African Communities Program to community members, partners and organizations through presentations and capacity-building activities sharing and disseminating information about PTR’s mission, beneficiaries and programming.
  • Assist the African Communities Program team with the development and delivery of psychoeducational workshops for African refugees, asylum seekers, and immigrants related to the impacts of trauma, forced displacement and resettlement in the United States and overall psychosocial needs among immigrant communities.
  • Help identify African community leaders and partner organizations who wish to receive consultation and capacity-building from PTR about the psychological and psychosocial needs of African refugees, asylum seekers and immigrants.
  • Assist the African Communities Clinical Manager with designing and implementing culturally responsive and trauma-informed training for partners, providers and community leaders regarding the mental health and wellness needs of African populations, including capacity building regarding basic knowledge of mental health, stress management and the impacts of trauma.
  • Contribute to the development of relationships and collaborations with local community-based organizations and agencies.
  • Help develop and sustain cross-cultural understanding with community partners, with attention to the needs of resettled African communities residing throughout the Bay Area.

Other Responsibilities

  • Engage in new programming initiatives and partnerships as they arise and identify opportunities for direct service and outreach program development.
  • Participate as a member of the clinical and outreach teams and help achieve the goals of the African Communities Program.
  • Contribute to the improvement of the case management and counseling data management and recording.
  • Complete client charting, data reporting, billing and administrative tasks, and perform other duties as assigned.
  • Attend PTR staff activities and events.
QUALIFICATIONS
REQUIRED EDUCATION & EXPERIENCE
  • Masters degree in Social Work (MSW/LCSW), Counseling Psychology (MA/MS) or Marriage & Family Therapy (MFT/LMFT) or related field.
  • 2+ years of experience providing case management.
  • 2+ years of experience providing counseling and psychosocial care for diverse & underserved populations.
  • Experience working cross-culturally with international and/or immigrant populations, including from African countries.
  • Experience working collaboratively in multidisciplinary teams.
  • Familiarity with or willingness to learn Mental Health Medi-Cal Administrative Activities billing.
PREFERRED EXPERIENCE
  • Licensed or near licensed as a Clinical Social Worker or Marriage and Family Therapist in California.
  • Experience working with asylum seekers and/or refugees.
  • International work, study and/or living experience, preferably on the African continent.
  • Experience and interest in designing and conducting psychoeducational trainings.
  • Experience with or willingness to learn Clinician’s Gateway, InSyst, and Salesforce data management systems.
  • Fluency in or knowledge of one or more languages spoken by African communities, including but not limited to Tigrinya, Amharic, Kiswahili, Luganda, Lingala, Arabic and French.
COMPETENCIES AND INTERESTS
  • Global cultural and contextual awareness for working collaboratively with internationally diverse clients and team members.
  • Demonstrated commitment to global social justice and human rights.
  • Spoken and written fluency in English, as well as one or more other languages preferred.
  • Interest in developing and implementing community outreach and training activities.
  • Flexibility and ability to adapt to developing program needs and requirements.
  • Excellent interpersonal, verbal and written communication skills.
  • Maturity, initiative, resourcefulness and ability to creatively problem-solve.
  • Ability to work effectively under pressure with limited resources.
  • Ability to thrive in a rapidly growing small nonprofit and take on multiple roles.
  • Proficiency with MS Office Suite and Google Drive.

If interested, please submit the following to jobs@traumapartners.org with the subject Application for African Communities Counselor Position: 1) a cover letter and 2) your most recent curriculum vitae or resume. PTR is committed to creating a diverse workplace that reflects the nature of our work as well as our international client population. BIPOC, LGBTQ and immigrant candidates are strongly encouraged to apply.

Job Description: Director of Client Care

Location: Berkeley, California, United States (remote for remainder of 2020)

Salary: $80,000 - $85,000 including health and other benefits

Start Date: As soon as possible

Schedule: Full-time

Application: Accepted on a rolling basis until the position is filled 

Organization

Partnerships for Trauma Recovery (PTR) is a 501(c)(3) nonprofit organization dedicated to healing the psychological and psychosocial impacts of trauma among international survivors of human rights abuses and forced displacement resulting from war, torture, gender-based, criminal and other interpersonal violence; and persecution related to identity and beliefs. At our Mosaic Healing Center in Berkeley, California, we: (a) Provide globally culturally and contextually responsive, trauma-informed and linguistically accessible psychological and psychosocial care for asylum seekers and refugees from around the world, (b) Expand multidisciplinary clinical capacity to serve highly diverse international populations through an in-depth yearlong clinical training program, (c) Conduct community outreach, support and training to address the needs of forcibly displaced immigrants and newcomers, and (d) Advocate for policies to prevent trauma and re-traumatization among international survivors of human rights abuses and forced displacement. 

Position Overview

This is an opportunity to join a dynamic nonprofit organization working at the juncture of global mental health and human rights. As a member of the Leadership Team, the primary responsibility of the Director of Client Care will be to lead and oversee PTR’s provision of direct services in the San Francisco Bay Area and participate in leading the organization. Collaborating closely with the Leadership Team and reporting to the Executive Director, the Director of Client Care will serve as PTR’s clinical leader regarding client care programming and service delivery in the local context. This position will manage and supervise direct service staff who provide psychological, psychosocial and psychiatric care, as well as training and outreach activities, overseeing the quality of globally trauma-informed and culturally responsive services provided for international survivors of human rights abuses who have fled violence and persecution in their countries of origin, and are seeking greater safety in California.

PTR’s philosophy of healing from interpersonal trauma is relationally and humanistically oriented and grounded in relationship- and attachment-based approaches to care. From a globally sensitive and flexible perspective which focuses on client priorities, PTR offers free open-ended care which values depth, meaning and relationship. We see asylum seekers and refugees who come from over 45 countries in Africa, the Americas, Asia & the Middle East.    

Reports to: Executive Director

Direct Reports: Clinical Manager, Lead Supervising Psychologist, Training Manager, Clinical Supervisors, Consulting Psychiatrist, other staff as assigned.

Due to public health & safety considerations during the Covid-19 pandemic, PTR has been operating remotely since the spring of 2020. The Director of Client Care will work remotely until PTR returns to inperson work, at which time they would need to be located in the San Francisco Bay Area. PTR will consider offering a relocation package.

ROLES AND RESPONSIBILITIES 

The roles and responsibilities of the Director of Client Care will include the following and other duties as assigned:

Client Care Program Leadership (40%)

  • Lead the ongoing development, implementation and evaluation of Bay Area client care in alignment with PTR’s mission and strategic plan. Remain responsive to client needs and primary programmatic goals, and attentive to annual work plans and grant requirements.
  • In collaboration with the Leadership Team, managers and direct service staff, help foster an integrated approach to client care addressing the needs of forcibly displaced international populations through a globally trauma-informed and culturally responsive relational and humanistic lens.
  • Oversee the development and maintenance of structures, policies and procedures regarding the provision of client care in the local context. Support collaboration and coordination within and across programs and teams, helping maintain effective communication and information flow.
  • Maintain a comprehensive understanding of PTR’s grants and funding requirements and contribute to grant writing as necessary. Work closely with the Program Director to ensure implementation of direct services meets evolving grant requirements. Regularly communicate grant-related information to direct service staff.
  • Work with the Leadership Team, managers and direct service staff to establish goals, monitor and evaluate outcomes and address challenges in meeting objectives.
  • Foster relationships which support the organization’s mission and priorities and represent PTR externally to funders and other partners. 

Direct Services Supervision & Management (50%)

  • Maintain oversight of direct client care programming in the Bay Area, including psychological, psychosocial and psychiatric services, clinical training and community outreach activities.
  • Guide, mentor and provide management, clinical supervision, consultation and professional development support for direct service staff and consultants.
  • Foster a strong and cohesive client care team, facilitating communication and coordinating workflow, resources and priorities to meet programmatic goals and objectives.
  • Manage and oversee client caseloads, and ensure providers follow ethical, legal and regulatory requirements set forth by PTR policies and procedures and federal and state laws, including the California Board of Psychology and Board of Behavioral Sciences.
  • Work closely with the Data & Reporting team to oversee and develop systems for effective data entry and client care documentation in Salesforce electronic client record keeping system.
  • In collaboration with the Leadership Team and managers, recruit direct service staff with emphasis on global diversity and inclusion. Conduct new direct service staff orientation, training and mentorship.
  • In collaboration with the Leadership Team, develop policies and procedures to support staff wellbeing and professional development, protect employee health and safety, mitigate risk of secondary trauma and burnout, and support a growing and diverse workforce.
  • Participate in organization-wide activities and meetings and perform other duties as assigned.

Client Care (10%)

  • Provide globally culturally and contextually responsive, trauma-informed and linguistically accessible psychological and psychosocial care for 2-4 clients at a time.
  • Complete client care documentation in accordance with PTR policies and grant requirements. 
QUALIFICATIONS
REQUIRED EDUCATION & EXPERIENCE
  • Doctoral degree in Clinical Psychology (Psy.D or Ph.D), Master’s degree in Clinical Social Work (MSW) or Counseling Psychology (MFT)
  • Licensed in the state of California, or able to obtain CA licensure by 2021 if licensed in another state
  • 6+ years of experience providing trauma-informed care for individuals, families & groups
  • 5+ years of experience providing psychological & psychosocial care for diverse & underserved populations with limited access to community resources
  • 4+ years in a leadership position within a non-profit and/or community mental health setting
  • 4+ years of experience in team management and/or group leadership
  • 4+ years of experience providing clinical supervision
  • Experience & interest in providing relationship- and attachment-based & relationally oriented psychotherapy & clinical supervision
  • Experience developing service delivery systems and protocols & procedures for client care
  • Experience & interest in fostering diverse, equitable and inclusive work & team environments
PREFERRED EXPERIENCE AND SKILLS
  • Experience working cross-culturally with diverse international populations
  • Fluency in one or more languages in addition to English
  • Experience working clinically in different languages and/or with in-person interpreters
  • Experience working with refugees and/or asylum seekers
  • International work, study and/or living experience
  • Experience leading groups & familiarity with group dynamics
  • Experience working collaboratively within multidisciplinary teams
COMPETENCIES AND INTERESTS
  • Global cultural & contextual awareness for working collaboratively with internationally diverse clients & colleagues
  • Demonstrated commitment to global social justice & human rights
  • Spoken & written fluency in English
  • Excellent interpersonal, verbal & written communication skills
  • Strong administrative & organizational skills
  • Capacity for self-reflection, humility, respect for difference & ability to manage disagreement
  • Flexibility, patience & ability to adapt to developing program needs
  • Maturity, initiative, resourcefulness & ability to creatively problem-solve
  • Interpersonal warmth, empathy, sense of humor & calm
  • Strong desire for personal & professional growth
  • Attention to detail & ability to effectively attend to responsibilities
  • Proficiency with MS Office Suite & Google Drive 
Applications accepted on a rolling basis, with start date as soon as possible.

Applications accepted on a rolling basis, with start date as soon as possible. If interested, please submit the following to jobs@traumapartners.org with the subject Application for Director of Client Care Position: 1) a cover letter; 2) your most recent curriculum vitae; 3) a one-page statement about your approach to the provision of client care and team management.

PTR is committed to fostering a diverse team environment which reflects the nature of our work and mission, as well as the international newcomer populations with whom we work. Immigrant, BIPOC and LGBTQ candidates are strongly encouraged to apply. To learn more about Partnerships for Trauma Recovery, please visit our website at www.traumapartners.org         

Partnerships for Trauma Recovery is an equal employment opportunities (EEO) employer, and does not discriminate on the basis of ancestry, age, color, disability (physical and mental, including HIV and AIDS), genetic information, gender, gender identity, gender expression, marital status, military or veteran status, national origin, race, religion (includes religious dress and grooming), sex (includes pregnancy, childbirth, breastfeeding, and/or related medical conditions), sexual orientation, or request for FMLA in accordance with applicable federal, state and local laws.